ONLINE STORE FAQ & POLICIES
EO Truck and Trailer, Inc. supply high-quality, new OEM-replacement truck parts for Peterbilt and Kenworth through the online store. Used take-off parts for heavy-duty semi trucks, including Freightliner, Peterbilt, International, Volvo, and Kenworth, are available through the eBay store. All parts are shipped from our Reno/Sparks Nevada location. For any questions, comments, or problems with purchasing on our web store or eBay store, call 775-331-1700 or send us an email.
Frequently Asked Questions
When will my order ship?
Most orders ship out within 1-3 business days. Made-to-order products, such as all fuel-tank step kits, may take 2-5 business days. You will receive a confirmation email when your order has been shipped.
When will I receive my order?
The shipping confirmation email you receive will have the tracking info. Most orders are shipped via FedEx Ground, which takes 1-5 days depending on your location. Other orders are shipped via USPS Priority mail, which takes 1-3 days depending on your location.
Do you make the products you are selling?
YES. The items in our online store are designed and fabricated in-house at our shop in Nevada, USA. If you need a custom item, or something that's not available on our website, let us know. We can probably make it for you.
How do I know which step I need? How do I measure my steps?
Most of our product descriptions indicate which model truck the part will fit. They also indicate the exact length of the step. When measuring the step on your truck, measure the step only not including the brackets. -- For tank step kits: First measure the diameter (distance across the end) of the tank to determine which brackets you need. For Peterbilt trucks it will be either 23" or 26". Second, measure the exact length of the upper or lower step. If you don't have steps, measure the distance between the 2 fuel tank hangers (specifically the surface where the step bracket mounts). We can cut the steps to any length, down to 1/8" increments.
How do I install this item?
Nearly all of our customers install our products themselves. Many of our products are direct replacements that simply require unbolting the old part and bolting the new one on. Some products require cutting and/or drilling; however, only basic skills and tools are required. A competent truck repair shop or dealership can also install the parts. We are not responsible for damage to the product or your truck due to improper installation.
I CAN'T FIND THE STEP/ITEM I NEED ON YOUR WEBSITE. DO YOU HAVE IT?
We might, yes. We can make custom steps for your application. We can also make or source other truck parts you might need. Give us a call and we will try to help.
Interpretation
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
Definitions - For the purposes of these Terms and Conditions:
Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to EO Truck and Trailer, Inc., 7831 Crows Landing Rd., Ceres CA 95307.
Goods or Products refer to the items offered for sale on the Service.
Orders mean a request by You to purchase Goods/Products from Us.
Service refers to the Website.
Website refers to EO Truck, accessible from www.eotruckandtrailer.com
You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
The following policies are a part of Our Terms & Conditions. By accessing or using this Website, You agree to be bound by these Policies and Terms and Conditions.
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
Definitions - For the purposes of these Terms and Conditions:
Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to EO Truck and Trailer, Inc., 7831 Crows Landing Rd., Ceres CA 95307.
Goods or Products refer to the items offered for sale on the Service.
Orders mean a request by You to purchase Goods/Products from Us.
Service refers to the Website.
Website refers to EO Truck, accessible from www.eotruckandtrailer.com
You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
The following policies are a part of Our Terms & Conditions. By accessing or using this Website, You agree to be bound by these Policies and Terms and Conditions.
Returns & Warranty
- 30-day returns: Any and all returned Goods ordered from Us must be shipped back to Us within 30 days from the date of original Order. With the exception of defective Products and/or warranty claims, You must pay for return shipping costs.
- Returned Goods must be in original unused condition and complete with all hardware, brackets, and/or accessories that were originally included.
- Refunds will be issued to You within 7 days after We have received the Goods. If a prepaid return shipping label was provided for You, and the Goods are not being returned for warranty claim reasons, the shipping cost will be deducted from Your refund. We do not charge any additional fees for returns.
- All custom or made-to-order Goods (including all tank step kits) CANNOT be returned. These items are non-standard and are made specifically for Your Order, thus they cannot be resold. When ordering these items, ensure You provide the exact specifications and double check your fitment requirements.
- All of Our Products are guaranteed to be of satisfactory quality, fit, and finish. If there is a defect in a Product You received, You can send it back and it will be exchanged for another, with no additional fee or cost. If You order an incorrect item by mistake, or no longer want the item, You can exchange or return it, but You will be required to pay for return shipping. Please read the entire Product description and ensure it is the correct part You need. You are solely responsible for ensuring the Product is a suitable and correct replacement for Your specific application.
- All of Our new Goods are covered by a 6 month (180 days from the original Order date) limited warranty against defects in material or workmanship. This limited warranty does not cover damage or failure of the Product due to misuse, abuse, accidents, modification, or improper installation. With normal use, all of Our Products meet or exceed the durability of genuine OE parts.
- We value customer satisfaction! If You are not happy with a Product or have any kind of issue or concern with Your Order, please contact Us before leaving negative feedback and reviews. We will always attempt to solve the problem as quickly as possible.
- For any returns or warranty claims: CALL or EMAIL Us first and provide Your Order number and date of purchase. Describe the issue and provide pictures if possible. We will issue a refund or exchanged product within 7 days after we receive your return.
Shipping Policy
- Most Orders totaling more than 100 USD before tax are eligible for free shipping. The method of shipping for these orders will be determined by Us at the time of shipment and cannot be changed. Oversize and overweight items are NOT eligible for free shipping. The Website may not include shipping costs for these items during checkout, but You will be required to pay all freight charges before the Order ships. Please call before completing Your Order to determine the amount of freight costs.
- Orders totaling less than 100 USD will ship for a flat rate, which will be shown during checkout. The method of shipping for these orders will be determined by Us at the time of shipment and cannot be changed.
- We ship all Orders via USPS Priority Mail and/or FedEx Ground/Home, with the exception of oversize/overweight items which ship via undetermined truck freight carrier.
- We also offer the option of FedEx 2-Day Express shipping service on Our Website, for an additional cost. For additional shipping options, such as overnight service, please call Us before placing Your Order.
- Please be aware that some orders will ship in multiple packages (including all tank step kits). Occasionally You may receive one package before receiving the other package(s). Check your tracking number if you are expecting additional packages.
